FAQs – Frequently Asked Questions

What should I do if I’m not able to access my tests?

Mostly If your test package got expired you can not access any test series. So you have to renew your test package. If that’s not the issue means kindly mail us to [email protected].

Is there any performance report which can I download for my future reference?

Yes! A Utilitarian and very compact report is generated after every test.

Do you provide solutions for the questions?

Yes, we are providing the detailed solutions for the questions after finishing your test you can able to access and view the solutions.

Is it possible to save my test and resume it later?

Yes you can resume your test

Do you provide the test in Hindi Language?

Yes, In our Test package our all test series are provided in bilingual (both English & Hindi). So you can take your test at your convenience.

Can I retake the test?

No, You can’t retake the test. Once the test got finished means you can’t take the test again. But you can access and view the detailed solutions as many times.

Will you provide me the All India Rank?

Yes, we are providing the All India Rank.

Can I get the doubt session with your faculties?

Yes, there is a report option; you can ask your doubts for each and every question with our faculties. We are here to clarify your doubts.

Can I download the question paper with solutions after the test?

No, you cannot download the question paper. You can only access the questions paper and its solutions by logging into your account on the website or on the App.

What can I do if the internet connection got disconnected or power failure will happen during the exam?

Don’t worry; you can resume the test from where you got struggled.

Payment Related FAQs 

Can I do an online transaction?

You can pay using your Debit card, ATM card, Credit card, Netbanking account or payment wallets like JioMoney/Mobikwik/Freecharge/Ola Money/PayPal/ UPI Apps. If you could not find the right payment option, you can write to [email protected]. Our support team will assist you.

How to raise a complaint if the amount debited twice?

You no need to worry! Usually, one of your failed transactions will get refunded back to your bank account automatically. If it is not working, you can mail us at [email protected]

I mentioned the wrong Email-Id/ mobile number. Is it possible to edit after my transaction gets over?

If you confirm that you entered wrong  Email-Id/ mobile write an email at [email protected] with your order ID and other details. Also Scanned softcopy of your valid ID Proof is required.  

How do I claim a Refund?

As per our general regulation, if any issues found in receiving/ using our product kindly write your queries to [email protected]. If there any usage problems found by the customer, we will provide full support through our Help Desk. But No more cancellation of the product will allow.

Is cancellation allowed after purchasing the mock test? 

The cancellation of the product will not be allowed. If you found any problem to access the product you can Call us on +91 – 90037 22255 in between 10 AM to 6.00 PM. Our Customer Care crew will resolve your query within a working days.

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