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Delhi police commissioner launched three digital initiatives, including the department’s refurbished, more user-friendly website.
Three initiative are Anubhuti, a QR code-based feedback system, the refurbished Delhi Police website and e-Chittha portal
The aim is to add a new dimension in digitising and modernising the force.
Delhi Police Commissioner – Rakesh Asthana

It was necessary to optimise the utilisation of technology in order to improve the service delivery system and to ensure the safety and security of the people.

Anubhuti – Feedback Management system will establish two-way communication between the public and the police, and the analysis of the feedback received will help improve the functioning of the department.
It is a paperless feedback system.
The citizens visiting the police station need to scan the QR code of the police station and mark their feedback response.
Response database will be utilised to analyse and take corrective steps for improvement in police-public interface while the identity of the user will not be disclosed.
The newly updated Delhi police website has more information & will be quite useful for citizens to know about the department and its services in one click.
‘e-Chittha’ is the ‘backbone’ of duty deployment and its implementation, which will ensure eight-hour shifts in the department, will ensure optimal use of manpower resources.
It will also increase the efficiency and transparency of the personnel.
The e-Chittha has been functioning in all 178 territorial police stations.

The Delhi Policeis the law enforcement agency for the National Capital Territory of Delhi (NCT).
Delhi Police comes under the jurisdiction of the Ministry of Home Affairs (MHA), Government of India. ( not under Delhi government)

Each and everything has two aspects. Technology has proved to be a boon for the police and has strengthened it in criminal investigation. But we cannot overlook the challenges it has posed as well.
A strong relationship between technology and police would lead to a speedy criminal investigation, would hugely prevent crimes, would be helpful to maintain law and order.
Technology has reduced manual work to a great extent and digitized data which makes it easier to access older files and understand the history of a criminal or accused.
Even social media has played a role in knowing the background of a person.
The whole process of criminal investigation has now become more transparent because of the advent of technology.
Technology also creates an interface between the public and the police. It helps the police to protect the life and property of the public. The public can easily and effectively communicate their complaints to the police.

New digital Initiative of Delhi Police